Bridge

Bridge online
66 members from 15 countries currently on line at 12 tables - GMT

Troubleshooter

Step by Step Troubleshooter!

  • Before starting our Step by Step troubleshooter below, it is essential to check to see if you have the latest updates for your operating system and/or web browser. This particularly important with regard to Service Packs. Security updates should not effect you with regard to BridgeClubLive. Downloads may take some time but many problems are solved by doing this.

  • To check for latest updates and service packs:
    • PC/Windows Users please click HERE.
    • LINUX and Mac users should check with their own system providers for updates.
  • Also you may want to ensure you have a good connection to the Internet. As more people are converting to Broadband, this is becoming less of a problem. However, with "dial-up", if you find that you regularly get poor connections, please ask your telephone provider to increase the "gain" on your telephone line. Don't worry, they will know what you mean.

 

 

 

 

 

 

 

 

 

 

 

 

Q: Have you signed up for membership?

          

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Do you connect to the Internet using AOL?

 

          

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Q: a welcome screen (similar to the one below) with your name on?

          

Start again

 

 

 

 

 

 

 

 

 

Q: Do you see the flashing button shown below?

          

 

Start again

 

 

 

 

 

 

 

 

 

 

 

 

Some people encounter problems when using the AOL proprietary browser. Please try the following steps and then try again.

  1. Connect to the Internet using AOL (you probably already are!)
  2. Minimise your AOL window.
  3. Click on "start" then "programs" and then "Internet Explorer." (You may already have a shortcut on your Desktop)
  4. In Internet Explorer, type www.bridgeclublive.com in the address box and press enter.
  5. The club site will load but you will probably need to login - so make sure you have your ID and doorkey handy.
  6. Click on the Play Bridge Now flashing image and proceed from there. The first time you enter it may take a little longer to load.
  7. If you still encounter a problem please advise us immediately.

If this did not work, please start the Troubleshooter again by clicking HERE

 

 

 

 

 

 

 

 

 

 

 

 

 

Q: Does a new window ( the "On Line Control Window") open after you click on the flashing "Play Bridge Now" button?

 

          

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Look at the central box (similar to below)

Q: Does the yellow loading indicator have an apparently full green stripe?

          

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Q: Does it say "Loaded" underneath the green line?

          

 

Start again

 

 

 

 

 

 

 

 

 

 

 

 

 

Q: Can you see the grey "Play Online Bridge" button?

          

 

Start again

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Please click HERE to login with your membership number and doorkey.

If you have mislaid the information regarding logging in please click HERE to have the details emailed to you. Please use the email address you originally used to register.

Q: Can you now see a Welcome screen with your name?

          

Start again

 

 

 

 

 

 

 

 

 

 

Please click on the button in the Control Window.

Does a new window open similar to below?

 

          

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Do you see 9 buttons on top, of which 6 are green and 3 are greyed out?

 

          

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CONGRATULATIONS!!

Please email membersupport@bridgeclublive.com if you need any further assistance or advice

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A: You will need to register as a Guest member first, please click HERE - its FREE to register!

 

Start again

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If you have failed to connect after following our guide, please email support@bridgeclublive.com

Start again

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

You may you need to adjust the settings for cookies in your browser.

Check the setting of the cookies in your browser. Please click on your own browser for details.

 

Internet Explorer 6

Internet Explorer (earlier)

Netscape 4

Netscape 7

AOL

 

 

 

 

 

 

 

 

 

 

 

INTERNET EXPLORER 6

  • click on Tools
  • click in Internet Options
  • Click on Temporary Internet Files/Settings
  • Ensure that "Every Visit to the page" is ticked
  • It will also help your browsing speed if the amount of disk space allowed for files is set as high as possible.
  • Click on Security
  • Click on Default (this sets your browser to Medium Security) - full details in Internet Explorer
  • Click on Privacy Tab
  • Click on Edit
  • In the address panel type in www.bridgeclublive.com
  • Click on Allow
  • Click on OK and then OK again.

Please start this Troubleshooter again by clicking HERE

 

 

 

 

 

 

 

 

 

 

 

 

 

 

INTERNET EXPLORER (other)

  • click on View
  • click on Internet Options
  • click the Advanced tab
  • scroll down to the yellow exclamation icon under Security and choose one of the three options to regulate your use of cookies.
  • choose the Privacy Tab
  • cookie should be set to medium.

Please start this Troubleshooter again by clicking HERE once you have carried out this step.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

NETSCAPE 4

  • Click on Edit
  • Click on Preferences
  • Click on Advanced
  • Click on "Accept only cookies that get sent back to the originating Server
  • Click on OK

Please start this Troubleshooter again by clicking HERE once you have carried out this step.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

NETSCAPE 7

  • Click on Edit
  • Click on Preferences
  • Click on Privacy and Security
  • Click on Cookies
  • Select enable all cookies
  • Click on OK

Please start this Troubleshooter again by clicking HERE once you have carried out this step.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A: Your browser settings may need changing to enable Java.

Please click on the browser you are using.

Internet Explorer

Netscape

Sun Java

AOL

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

INTERNET EXPLORER

  • click on Tools (View for earlier versions)
  • click on Internet Options
  • choose the Advanced Tab
  • scroll down until you see Java VM
  • tick the JAVA Compiler Option
  • tick the Java Console Enabled option (may be required for debugging later)
  • Click on OK
  • You may have to restart Internet Explorer.

Please start this Troubleshooter again by clicking HERE once you have carried out this step OR if you have reached this step for a second time, please click HERE

 

 

 

 

 

 

 

 

 

 

 

 

 

 

NETSCAPE

  • click Edit
  • click Preferences
  • click Advanced
  • tick Enable Java
  • tick Enable Javascript
  • tick Enable Stylesheets

Please start this Troubleshooter again by clicking HERE once you have carried out this step OR if you have reached this step for a second time, please click HERE

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SUN JAVA

To make sure that you have the latest version of the Sun Java Plugin please visit www.java.com

Please start this Troubleshooter again by clicking HERE once you have carried out this step OR if you have reached this step for a second time, please click HERE

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

It is possible that your display options need adjustment.

Please first off please try reloading the page by clicking HERE

If this fails to work please check your settings in your browser:

Internet Explorer 6: Click on Tools/Internet Option/Advanced. Scroll down to the Multimedia Section and ensure that "Show Pictures" and "Play animations in web pages" are both ticked.

Internet Explorer 4/5: Click on Edit/Internet Option/Advanced. Scroll down to the Multimedia Section and ensure that "Show Pictures" and "Play animations in web pages" are both ticked.

Netscape 4: Click on Edit/Preferences. Under the Advanced section please ensure that "Automatically Load Images" is ticked.

Netscape 7: Click on Edit/Preferences. Under the "Privacy and Security/Images" section, please ensure that "Accept all images" is ticked.

Continue

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

This may be a faulty cache problem,.

Clear your browser cache.

INTERNET EXPLORER - Click on Tools( or Edit)/Internet Options/Temporary Internet Files/Delete Files

NETSCAPE 4 - Edit/Preferences/Advanced/Cache. Click on both clear Memory Cache and Clear Disk Cache.

NETSCAPE 7 - Edit/Preferences/Advanced/Cache.- click Clear Cache

 

Start again

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

As your machine now appears to be correctly configured, please carry out the following steps.

1: Clear your browser cache.

INTERNET EXPLORER - Click on Tools(Edit)/Internet Options/Temporary Internet Files/Delete Files

NETSCAPE 4 - Edit/Preferences/Advanced/Cache. Click on both clear Memory Cache and Clear Disk Cache.

NETSCAPE 7 - Edit/Preferences/Advanced/Cache.- click Clear Cache

2: If you have tried all we have suggested and are still unable to connect, please email support@bridgeclublive.com

 

 

 

 

 

 

 

 

 

 

 

 

Start the Trouble Shooter again